DEALING WITH CONFLICT

One of the greatest everyday barriers to peaceful and sustainable communication is our inability to effectively deal with conflict. Many of us actively avoid conflict which leaves problems on solved, can damage relationships, and even create greater conflicts in the future. The reality is that managing conflict is a lot easier than most people think and in this session we show students a number of simple but effective techniques that they can use every day to better manage difficult conversations with each other.

Learning outcomes

• Understanding the causes of conflict

• Learning techniques to better react to conflict

• Simple approaches to creating amicable solutions